Shipping & Terms

Prices

All prices are in Australian dollars including GST.

Payment Options

You have the option of using a credit / debit card (Visa, MasterCard, American Express) or PayPal which allows us to fully process your order immediately. Or you may also choose to pay by direct debit or cheque which means that we will process but hold your order until the payment clears or the cheque arrives.

Security

All your personal information is treated with utmost discretion and never passed on to a third party.

Order Processing

We pride ourselves in maintaining a comprehensive range of titles in stock with the status of every product clearly stated in the product description. We normally dispatch orders from our Melbourne warehouse the same working day (Monday to Friday).

Back Orders

On the off chance an item is out of stock, your order will be recorded. As soon as stock arrives, your backorder will be dispatched and, if paying by a card, it will only charged when we ship the back order.

Shipping & Handling Charges

Australian Orders For online orders over $29.99, we offer free delivery anywhere within Australia by standard Australia Post parcel services. There is a small $6 fee for orders under $29.99.

Delivery times will vary depending on your location. You can expect 1–2 days in Melbourne, 2–3 days in Sydney, Brisbane, Canberra and Adelaide, 3–5 days in other cities and most country areas, and 5+ days for NT and more remote country areas. 

Overseas Orders The delivery cost will display as part of your order when you checkout from the Shopping Cart. We dispatch promptly through Australia post by Air with delivery times and any additional local charges dependent on your location.

Returns Policy

Permission to Return Merchandise We will accept return of merchandise if you notify us within five days of receipt but only if returned to us in saleable condition. The cost of return shipping is your responsibility. 

Once the merchandise is received in the warehouse, a credit, less original shipping and handling charges, will be issued. If you require a refund, please provide details.

Damaged or Incorrect Merchandise We will replace merchandise that is damaged in shipment or as a result of a picking error. Please contact us within five days of receipt to arrange return of damaged or incorrect items.